Refund And Cancellation Policy

ALL TRANSACTIONS ARE FINAL

Thank you for using SuperTip. Please read this policy carefully. By using our platform to send a tip, you acknowledge and agree to the terms outlined below.

1. NO REFUNDS

SuperTip is a technical platform that facilitates the immediate transmission of support and messages to Creators.

All tips processed through the SuperTip platform are final and non-refundable.

Once a tip is successfully processed:

• The funds are directed to the Creator’s connected payment account (e.g., Razorpay).
• The transaction cannot be reversed, cancelled, or refunded by SuperTip under any circumstances.

2. DEFINITION OF SERVICE RENDERED

It is important to understand what you are paying for to avoid misconceptions regarding "item not received" disputes.

• The Service: SuperTip provides a digital, real-time interactive alert service.
• Completion: The service is considered rendered in full immediately upon the successful transmission of the tip data (amount and message) to the Creator's dashboard or the triggering of the stream alert.
• Acknowledgment: Because this digital service is consumed instantly at the point of transaction, it is strictly non-reversible.

3. STRICT NO-CHARGEBACK POLICY

You agree that you will not initiate any chargeback, payment dispute, or reversal request with your bank or credit card provider for any tip sent via SuperTip.

• Friendly Fraud: Attempting to dispute a valid transaction after the service has been rendered (often called "friendly fraud") is a violation of our Terms of Service.
• Consequences: Any user who initiates a chargeback will be permanently banned from the SuperTip platform. We reserve the right to report such instances to fraud protection databases and relevant banking authorities.

4. BLOCKED CONTENT AND BANS

If your message is blocked by our automated filters (due to hate speech, profanity, or prohibited content) or if you are banned from the platform for violating our Community Guidelines:

• No Refund: You are not entitled to a refund.
• Reasoning: The technical cost of processing the transaction and filtering the content has already been incurred. Being disrespectful or violating our policies does not negate the service rendered.

5. ACCIDENTAL TIPS

We cannot issue refunds for "accidental" tips or typing errors regarding the amount. Please verify the amount and your message carefully before confirming the transaction.

6. CREATOR DISCRETION

SuperTip is an intermediary. We do not hold the funds; they are settled directly to the Creator. Therefore, SuperTip cannot facilitate refunds on behalf of a Creator. Any request for a refund must be directed to the Creator personally, and it is entirely at their sole discretion whether to return funds via their own means outside of the SuperTip platform.

CONTACT US

If you have questions regarding a technical error (e.g., a double charge due to a glitch), please contact us immediately with your Transaction/SuperTip Ref. ID.

Email: rahulfulwadhwa@yahoo.com